WebConsumer service agent who assists consumers with questions, issues, and problems. This user creates, views, and edits cases and works with consumers to resolve cases. An agent typically supports a specific set of products across one or more communication channels. An agent can belong to one or more agent groups. WebSalesforce CMS is a hybrid content management system (CMS) where you can create, edit, organize, and manage digital content from a centralized location. Share content by publishing to channels such as a commerce site, marketing email, customer community, partner portal, or any digital experience. Access Salesforce CMS from the Digital ...
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Mitchel Roe - CSM, CSPO - Product Manager - LinkedIn
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